7-Day Easy Returns Guarantee
Shop on Afoomart with total confidence. If your item isn't right, defective, or not as described, return it easily within 7 days across Nigeria with zero hassle.
7-Day Return Window
You have 7 full calendar days from the date of physical delivery to initiate a return request.
Free Hub Drop-Off
Zero return shipping costs when you drop off at any of our 80+ verified Afoomart pickup hubs nationwide.
Fast 48-Hour Refunds
Once our QA inspection team clears the return, your refund is processed immediately to your bank or wallet.
Escrow Payment Safeguard
Merchant payouts are held in escrow until the inspection window passes, guaranteeing your financial protection.
How to Return an Item in 4 Easy Steps
Our seamless return process is designed to be frictionless, transparent, and prompt.
Initiate Online
Log into your account, select the item under "Orders", and click "Request Return". Choose your return reason and upload a photo.
Pack Original Item
Ensure all original packaging, user manuals, warranty certificates, accessories, and tags are placed safely in the original box.
Drop-off or Pickup
Drop off your packed item at any Afoomart logistics hub or schedule a courier pickup directly from your doorstep.
Fast QA & Refund
Our Quality Check team inspects the returned package within 24–48 hours and triggers your full refund or replacement.
1. Return Eligibility by Category
Afoomart guarantees returns on eligible items according to the department matrix below:
| Department / Category | Return Window | Status | Requirements & Details |
|---|---|---|---|
| Phones & Tablets | 7 Days | Eligible | Must include all original packaging, cables, manuals. iCloud, Google, or password locks must be removed. |
| Computers & Laptops | 7 Days | Eligible | Original carton, charger, and warranty documentation intact. Device must be factory reset. |
| Electronics & Smart TVs | 7 Days | Eligible | Unbroken screen, all remote controls, wall brackets, and power cables returned in original box. |
| Fashion, Shoes & Apparel | 7 Days | Eligible | Unworn, unwashed, odor-free, with all designer tags and original shoe box intact. |
| Home & Large Appliances | 7 Days | Eligible | Uninstalled, zero dent or damage, all accessories present. |
| Beauty & Cosmetics | Unopened Only | Conditional | Must remain 100% sealed in original cellophane wrapping. Opened items cannot be returned due to NAFDAC safety hygiene rules. |
| Underwear & Swimwear | None | Not Eligible | Strictly non-returnable for hygiene reasons once delivered. |
| Fresh Groceries & Food | 24 Hours | Conditional | Must be reported on delivery if spoiled, expired, or damaged. Perishables cannot be returned after 24 hours. |
2. Mandatory Return Conditions
To ensure your return passes our Quality Assurance check seamlessly, please verify that:
- Physical Condition: The product is completely free of user-inflicted physical damage, scratches, liquid ingress, or unauthorized repair attempts.
- Original Seals & Packaging: The item must be returned inside its original manufacturer carton, including all polystyrene supports, shrink wrap, and barcode labels.
- Bundled Accessories: Any free gifts, promotional bundles, charging adapters, or warranty booklets included in the original delivery must be returned together.
- Proof of Purchase: Retain your order confirmation email or physical dispatch waybill as proof of purchase.
Any smartphone, laptop, or smart watch returned with an active passcode, iCloud account, Google FRP lock, or BIOS password cannot be processed for a refund until completely unlocked.
3. Refund Options & Processing Timelines
Once our inspection facility verifies your return, your refund is credited via your preferred payout method:
| Refund Channel | Processing Timeline | How it Works |
|---|---|---|
| Afoomart Wallet / Voucher | Instant (Within 2 Hours) | Credited directly to your account with zero deduction, ready for immediate use on any marketplace item. |
| Direct Bank Transfer (NUBAN) | 24 – 48 Business Hours | Transferred directly into your verified Nigerian bank account (GTBank, Zenith, Access, FirstBank, UBA, etc.). |
| Card Reversal (Paystack/Interswitch) | 3 – 5 Business Days | Refund reversed back to the debit/credit card used at checkout according to interbank settlement schedules. |
4. Non-Returnable Goods
In compliance with Nigerian public health and safety standards, the following items are strictly non-returnable once received in good condition:
- Personal hygiene products, toothbrushes, hair clippers, and shavers.
- Intimate apparel, lingerie, underwear, boxers, socks, and earrings.
- Opened perfumes, skincare lotions, makeup, and dietary supplements.
- Digital software keys, gaming vouchers, and airtime top-ups.
- Customized, engraved, or tailor-made merchandise.
5. Need Help with a Return?
Our dedicated Dispute Resolution and Customer Care teams are available 6 days a week to assist you: