How Can We Help You Today?
Find quick answers to common questions about shopping, escrow payments, deliveries, returns, and selling on Afoomart.
Frequently Asked Questions
Orders & Delivery
Simply browse the catalog, select your product, click "Add to Cart", and proceed to checkout. You can pay securely with your Nigerian debit card, bank transfer, or USSD.
Orders within Lagos and Abuja typically arrive within 24 to 48 hours. Interstate deliveries to other states take 2 to 5 business days depending on the destination.
Yes! With Afoomart Escrow Protection, you are encouraged to check the outer package and seal before sharing your delivery verification PIN with the rider.
Escrow Payments & Safety
When you pay online, your money is held in a protected bank escrow account. The seller is only paid after the item is delivered and you have verified the goods.
We accept Mastercard, Visa, Verve debit cards, Direct Bank Transfer (via Paystack/Moniepoint), and USSD for all major Nigerian banks.
Returns & Refunds
Afoomart offers a 7-day return guarantee on all eligible products starting from the exact date of delivery. Returns are free at our pickup hubs.
Afoomart wallet refunds are instant (within 2 hours of QA check). Direct bank transfers take 24 to 48 business hours.